Refund policy

Refund & Return Policy

Last updated: September 7, 2026

At Veylo Shop, we want you to feel confident about your purchase. We offer a 30-day satisfaction guarantee from the date your order is delivered.

Eligibility for Returns

To request a return within 30 days of delivery, contact us at veyloshop.srv@gmail.com with your order number and the reason for your request. Change-of-mind returns must be unused, unwashed, in their original condition, and returned with the original packaging where applicable.

For hygiene and safety reasons, used or washed items cannot be returned unless they are damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery. Include your order number and clear photos or videos of the item and its packaging. Do not dispose of the item or packaging until we have reviewed your request. After review, we will help arrange an appropriate replacement or refund.

Order Cancellations

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us as soon as possible. We can only consider cancellation requests before an order enters processing. Once an order has been processed or shipped, it cannot be cancelled, but an eligible return may still be requested after delivery.

Approved Returns and Return Shipping

Do not send an item back without written approval and return instructions from us. For change-of-mind returns, the customer is responsible for return shipping, tracking, customs charges, duties, taxes, insurance, and any other return costs. If the return is due to our confirmed error, or the item is damaged, defective, or incorrect, Veylo Shop will cover reasonable return shipping or provide another appropriate resolution.

We recommend using a tracked shipping service because the customer remains responsible for the item until it reaches the approved return address.

Refund Processing

Approved refunds are issued to the original payment method after the returned item has been received and inspected, or after another resolution has been agreed in writing. Original shipping charges, return shipping costs, duties, and taxes are non-refundable for change-of-mind returns. Processing times may vary by payment provider.

Exceptions

Gift cards and items marked as final sale are not eligible for change-of-mind returns. Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

Contact

For return or refund questions, contact veyloshop.srv@gmail.com.